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Avalon & Tahoe Manufacturing, Inc. Before you call try our:
 Tel. (989)463-2112 

FREQUENTLY ASKED QUESTIONS

903 Michigan Ave. - Alma, MI 48801

 
  www.avalonpontoons.com
  www.tahoepontoons.com

Greetings! 

Please direct all email complaints, compliments, & general questions to customer service or the specific person you wish contact.

Dear customer - we enjoy the opportunity to be available through email. However there is a growing practice of sending "shotgun" emails to everyone in our company when there is a question or concern. This causes excessive work as many people start working on a response just to find the question has been answered or the problem has been solved. In order to help us continue to provide direct email access for our customers, please email only the appropriate party.

Parts 

Customers desiring parts and warranty are best served by contacting a  > local dealer

NOTE - Parts for boats older than 5 years may require purchase from an aftermarket source.

 

Steve Arens - Parts Manager

Steve@Avalonpontoons.com

Warranty - Please contact your local dealer for warranty parts & service

  Sales    

 Contact sales for new dealer inquiries, detailed boat information, specifications, performance,  dealer locations, & dealer inquiries 

   
Brian Richards, Regional Manager Dealer Service and Sales  
MI, KY, TN, WV, AL, MS, GA, FL, NC, SC, VA, N. IL, N. IN, OH, WI
Brian@Avalonpontoons.com
   
Bill Arndt - Regional Manager Dealer Service and Sales  
 ME, NH, VT,  MA, CT, RI, NY, NJ, DE, PA, MD, TX, AR, MO, OK, MN, S IL, S IN, Western US
Bill@Avalonpontoons.com
 
Executive 
   
Gregory Knight - Director of Dealer Sales, Customer Relations, & Marketing  Sales@Avalonpontoons.com
Peter Sabo - Director of Manufacturing Pete@Avalonpontoons.com
Frank Nerychel - Director of Purchasing & Inventory Management Frank@avalonpontoons.com
Duane Dinninger - Director of Engineering and Information Systems Duane@avalonpontoons.com
 

Engineering

 Requests for specific boat information or special engineering requests should go through customer service or your local dealer 

 

John Cooney - Lead Product Development Engineer Johnc@Avalonpontoons.com
Tom Eikoff -  Technical Engineer Tom@avalonpontoons.com
Jeff Taylor -  Information Technology Engineer Jeff@Avalonpontoons.com
 
Office 
   
Sandi Sheldon - Personnel Coordinator -  Accounts Payable Sandi@Avalonpontoons.com
Pam Gross - Controller & Finance Manager  Pam@Avalonpontoons.com
John Naumes - Purchasing Agent John@Avalonpontoons.com
Mary Arndt -  Receivables - Receptionist  Mary@Avalonpontoons.com